Delivery
Frequently Asked Questions
Unfortunately, we are unable to change the address on your order for security reasons. If you wish however, you may choose to cancel your order within an hour of placing and re-order using a different/updated address.
Standard Delivery within Australia can take from 7-10 business days (excluding order processing time). If you have not received your order within 14 business days please check your tracking number or contact us at customercare@elkai.com.au
Express Delivery within Australia can take up to 3 business days. If you have not received your order within this time check your tracking number or contact us at customercare@elkai.com.au
Yes! We’re able to deliver to PO boxes in Australia for our customers who have selected our Standard Delivery service.
You will receive a tracking number with your email notifying you that your order has been sent. If you cannot find the email you can check your account or contact us at customercare@elkai.com.au
