Gift Cards

TERMS OF USE


    • Gift cards can only be used online at elkai.com.au
    • If the amount of your online gift card does not cover the total order amount, you will need to pay the remainder of the purchase using another payment method.
    • If the amount of your online gift card is more than the total order amount, the balance will remain on your gift card for your next purchase using the same code.
    • Gift cards are non-transferable, non-refundable and are not redeemable for cash.
    • We cannot replace lost or stolen online gift cards, nor will we extend expired gift cards.
    • Should The Customer return items bought with the use of the a Gift Card elkai will, at elkai's discretion - Issue a refund by way of credit to a new gift card up to the value of the gift card amount redeemed, and by regular refund for the value exceeding the value of the gift card, should the returns be received prior to the gift card expiry date; or issue no refund should the returns be received after the gift card expiry date, except where the refund amount exceeds the value of the gift card, in which case they will be refunded the difference between the total refund amount due and the value of the gift card.
    • All purchased gift cards are valid for 36 months from date of purchase. 

Frequently Asked Questions

All gift cards are valid for 36 months from the date of purchase.

Unfortunately you can't check your own gift card balance; however, you can email us at customercare@elkai.com.au and we can check the balance and pertaining details for you.

No. Gift cards can only be used online at elkai.com.au.

Yes, provided there is still a balance remaining on the card.

Yes. A customer can redeem another gift card during checkout.

No, you can't use a gift card to buy another gift card.

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Yes, gift cards are a form of payment.

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